Refund policy
REFUND POLICY
We have a 30-day issue reporting period, which means you have 30 days after receiving your item to contact us regarding a damaged, defective, or incorrect item.
To report an issue, you can contact us at zachariyabusiness@gmail.com with your order number and, if applicable, photos of the issue.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Damages and Issues
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. After reviewing the issue, we may offer a replacement or a refund, depending on the circumstances.
Non-Returnable Items
We do not accept returns or refunds for:
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Change-of-mind purchases
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Items that have been used, worn, or damaged after delivery
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Normal wear and tear
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Improper use, misuse, or accidental damage caused after delivery
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Sale items
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Gift cards
Exchanges
We do not offer direct exchanges. If your item arrives damaged, defective, or incorrect, please contact us and we will review the issue and determine the appropriate resolution.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification, as required by applicable law. The item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.
Refunds
We will notify you once we have reviewed your request and let you know whether a refund or replacement has been approved. If a refund is approved, it will be issued to your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.
If you have any questions regarding refunds, please contact us at